SMA Extended Warranties
SMA Factory Warranty
10 Year Warranty
A ten year warranty applies to the following products: SB 700U, SB 2000HFUS, SB 2500HFUS, SB 3000HFUS,
SB 3000US, SB 4000US, SB 5000US, SB 6000US, SB 7000US, SB 8000US, Sunny Tower 36/42/48, WB
3000US, WB 5000US, WB 6000US, WB 7000US, WB 8000US purchased after November 1, 2009.
5 Year Warranty
A five year warranty applies to the following products: SB 1100U, SWR 1800U, SWR 2100U, SWR
2500U, SB 3300U, SB 3800U, SB 6000U, SI 4248, SI 5048. A five year warranty also applies to
Sunny Boy Control (Light, Plus), Sunny Beam, Sunny WebBox, Sunny Matrix, Sunny Sensor Box, and SC/SB
Combiner Boxes purchased after April 1, 2005.
Extended Warranty
For the following devices you can acquire an extension of 5 or 10 years on the SMA factory warranty, from the
date of the original warranty period.
5 Year Extended Warranty:
Sunny Boy 2000HFUS/2500HFUS/3000HFUS
Sunny Boy 700U, Sunny Boy 3000US/4000US
Sunny Boy 5000US/6000US/7000US/8000US
Windy Boy 3000US
Windy Boy 5000US/6000US/7000US/8000US
10 Year Extended Warranty:
Sunny Boy 2000HFUS/2500HFUS/3000HFUS
Sunny Boy 700U, Sunny Boy 3000US/4000US
Sunny Boy 5000US/6000US/7000US/8000US
Windy Boy 3000US
Windy Boy 5000US/6000US/7000US/8000US
Please contact for a quote on 0333 577 0173
| SMA-XW/4-10 | SMA warranty extension to 10 years 0kW-4kW |
| SMA-XW/4-15 | SMA warranty extension to 15 years 0kW-4kW |
| SMA-XW/4-20 | SMA warranty extension to 20 years 0kW-4kW |
| SMA-XW/4-25 | SMA warranty extension to 25 years 0kW-4kW |
| SMA-XW/9-10 | SMA warranty extension to 10 years 4kW-9kW |
| SMA-XW/9-15 | SMA warranty extension to 15 years 4kW-9kW |
| SMA-XW/9-20 | SMA warranty extension to 20 years 4kW-9kW |
| SMA-XW/9-25 | SMA warranty extension to 25 years 4kW-9kW |
| SMA-XW/12-10 | SMA warranty extension to 10 years 9kW-12kW |
| SMA-XW/12-15 | SMA warranty extension to 15 years 9kW-12kW |
| SMA-XW/12-20 | SMA warranty extension to 20 years 9kW-12kW |
| SMA-XW/12-25 | SMA warranty extension to 25 years 9kW-12kW |
| SMA-XW/20-10 | SMA warranty extension to 10 years 12kW-20kW |
| SMA-XW/20-15 | SMA warranty extension to 15 years 12kW-20kW |
| SMA-XW/20-20 | SMA warranty extension to 20 years 12kW-20kW |
| SMA-XW/20-25 | SMA warranty extension to 25 years 12kW-20kW |
SMA Basic Warranty Conditions
If a device becomes defective during the relevant SMA factory warranty period, one of the following services, as
selected by SMA, will be performed at no charge for materials or labor costs:
• Repair at SMA, or
• Repair On-Site, or
• Exchange for a Replacement Device (of equivalent value according to model and age).
In the case of an exchange, the remainder of the warranty eligibility will be transferred to the replacement device.
In such an event, you would not receive a new certificate, as your eligibility is documented at SMA.
For determination of warranty eligibility, please submit a copy of the purchase receipt, or a copy of the warranty
certificate, and if applicable, evidence of the warranty extension. The type label on the device must be completely
legible. Otherwise, SMA is entitled to refuse to provide warranty services.
Please report defective devices to our service hotline at +1 916 625 0870 or by fax to +1 916 625 0871 providing
a brief description of the fault. On workdays, we generally send an equivalent replacement device, packaged
appropriately for transport, within 48 hours. The defective device is to be packed in this transport packaging for
return transport to SMA. If the warranty applies, and if SMA has a branch, or service partner, in the country in
which the device is operated, the transport costs are covered by SMA.
Exclusion of Liability
Warranty claims and liability for direct or indirect damage are excluded if arising from:
• Transport Damage,
• Incorrect Installation or Commissioning,
• failure to Observe the Maintenance Regulations and Intervals,
• Modifications, Changes or Attempted Repairs,
• Incorrect Use or Inappropriate Operation,
• Insufficient Ventilation of the Device,
• failure to Observe the Applicable Safety Regulations,
• force Majeure (e.g. lightning, overvoltage, storm, fire), or
• Cosmetic Shortcomings (which do not influence the supply of energy)
Further-reaching or additional claims due to direct or indirect damage, especially claims for compensation for
damages due to loss of profits or due to costs arising from disassembly and mounting, are excluded if no legally
mandatory liability applies.